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Service concept

Howell provides customers with professional and satisfactory service from quality, efficiency to attitude. Quality products are the basis of service, and efficiency is the standard that reflects the quality of service. Where customers think, we strive to do, attitude determines everything, service reflects the value. Howell creates a platinum butler quality service system, which presents you not only high-quality and humanized household products, but also satisfactory service from beginning to end, so that you can truly experience the noble service feeling brought by Howell.
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Exclusive service

Pre-sales consultancy service

One to one butler solution

Each set of Howell products is tailor-made. About your products, your expected lifestyle, the designer will communicate with you one-on-one, give you professional consultation, and on-site measurement, according to your intentions and actual apartment type, to give the most professional solutions.

Advisory service

For Howell, what we sell is not only products, but also how to make your life more refined and elegant. Howell's sales are not based on the sale of products, but on the full service of customers. From the perspective of maximizing customer benefits, we give you the most professional advice and the most suitable cabinet products.

After-sales professional services

01

Full order tracking management

Howell kitchen cabinet introduces ERP information management into all aspects of pre-sale, sale and after-sales, and implements full tracking and management of orders. Production, distribution, on-site installation, until the final acceptance and conclusion of the case, the whole "order does not land", effectively improve the accuracy of the product and greatly shorten the delivery cycle.

02

Call/text prompt

A phone call or text message will be sent 1-2 days before installation to remind you to prepare for installation.

03

Installation supervision system

When installing kitchen cabinets for you, we promise to assign experienced sales and service auditors in addition to dealers and installation workers to supervise or spot check the installation site, stand in your point of view for your professional check, check the internal quality of the installation and whether there is water leakage, leakage, leakage and other safety hazards, and eliminate it in time, giving you the most professional quality assurance.

04

Three treasures on site

In order to ensure the cleanliness of the installation site and products, installation workers will carry and use shoe covers, floor MATS and clean rags to clean the kitchen at any time.

05

Install seven incorrect

• Strict with oneself and sincere hospitality. Dear customer, when installing the kitchen cabinet for you, please supervise our installation workers:

• No evaluation of customers' items;

• No rude hospitality, use of uncivilized language;

• Do not accept drinks, food and gifts provided by customers;

• Do not avoid problems in the installation process and shirk responsibility;

• Smoking, drinking and loud noise are not allowed at the installation site;

• Do not accept or use anything from the customer without the customer's permission;

• Do not sit on the kitchen cabinet to be installed.

Service style

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